[url=http://www.missingremote.com/index.php?option=com_content&task=view&id=2042&Itemid=1]Original Article Link[/url]
[quote]# The answer to all users questions should be “Trust me, I know what I’m doing” even if this is a bald-faced lie[/quote]
lol I had to say a few times when I was working in tech support.
[quote]Sometimes fixing a computer is easier than figuring out why it was broken[/quote]
[quote]Users always want a reason things are fixed. If you’re not sure just lie. They won’t know anyway. “A stray electron passed through the processor and caused…”[/quote]
I once explained to a friend I worked with (he was a teacher, I was the tech guy) that working on computers is as much “voodoo” as it is actually knowing what your doing; sometimes you fix a problem but never know exactly what went wrong.
[quote]# A user who is not listening to you anymore, but rather is trying “their own thing” is not worth your time. Simulate a telephone disconnect and hang up. Trust me, you’re better off.[/quote]
I remember one lady who had a weird issue (which was caused by “user error”) and she insisted that XP was the problem, she wanted me to install [i]ME[/i] back onto the system (the previous tech guy had wiped it clean and installed XP on it) cause it “was much better”….. Yeah, she though ME was better. I fixed the problem she was having but she still insisted that I install ME, I told her when I had time and when she wasn’t busy (the PC was in a class room) I would install it; I never did. 🙂
Also, #21: When in doubt reformat! 🙂
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