Signal level *should* be

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June 25, 2012 at 12:02 am #7305
johnw248

    Signal level *should* be within +/- 7 dBmV although the standard is actually wider (+/- 10 dBmV) and a good SNR of 30 db with a higher number better.

    I really think your efforts should point you to your video card. Channels which are “clear” (i.e. CCI 00) should come in fine. On TWC that is usually just the retransmission of the OTA channels like NBC, CBS, ABC, PBS and local indy channels. Things like Discovery, History, ESPN, etc are all marked 0x02 and require HDCP for display.

    What video card are you using and what driver?

    You can prove the HDCP issue by recording a channel you can’t watch and then playing it back on the computer with a VGA monitor. If that works then your problem is HDCP. If it doesn’t work then you might have a cableCARD authorization issue where your account isn’t properly placed on your card. If this is the case you’ll have all check marks and it still won’t work.

    If you have a Cisco/SA cableCARD you can check the conditoinal access detail easily. Go to the Ceton Web Gui, Click on cableCARD and then open Conditional Access details in a new tab. If it’s proper you’ll see something like this:

    Conditional Access Details

    System Id: 0x0E00
    Status: Ready
    Internal Secure Micro Serial No:
    02:06:00:71:7E:00
    Secure Micro Software Ver:
    3.14
    CA Time:
    Sun Jun 24 2012, 1:07:00 PM GMT
    Time GBAM: 55374
    App GBAM: 0
    Purchase GBAM: 0
    EMMs Processed: 8
     If you account isn’t on the card properly, instead of READY you might see NOT STAGED.

    This is a problem you can have taken care of on the phone. If you’re having cableCARD issues, there is a 24/7 help line for TWC cableCARDs: 1-866-532-2598 and they have the power to pair and authorize cards. They might have to refer and issue where the account information is wrong or the hardware is on the account incorrectly.

    Believe it or not, the order that the equipment is listed can determine whether it will work or not so if someone added something on to your account and it’s in the wrong place it won’t work.

    Usually if this is the problem, you’ll only see the OTA retransmission channels and the normal error is “subscription required” for other channels.