Hi Randy, I meant to follow

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November 19, 2011 at 5:48 pm #6498
dhwinner

    Hi Randy,

    I meant to follow up on this post but, so thanks for asking.

    Currently my problem is fixed, however, it is not permanent. I am not an expert on the inner working of this mojo, but I am fairly convinced this problem is related to signal strength. And let me state that all of these problems started after the TA was installed. So is it windows?, or is it the TA?

    I did follow the recommendation that was given to me, and I have had a Time Warner Tech come out to my place twice since, and honestly the end results have been the same. Both different techs tested my lines, both times my signal strength was well above the suggested minimum. The first tech took a splitter out of my line back from the box and a ran a more direct connection, and he even changed my TA. On the second visit, the tech discovered that the signal coming out of the TA was degraded. Apparently the first tech ran the input signal through the TA and then looped out to my HTPC, the second tech split the line right before the TA, so one line is directly in to the TA, and the other is directly in to the HT PC. Both said adding a DA will not help. 

    Since the last visit, I had the channel outages briefly, but the have been all coming of late. I am convinced and resigned to the fact the the signal coming from TWC is always fluctuating, and I am completely powerless over it.  What I do now is every month I call Customer Service and complain, and get a certain number of days reduced from my bill. And honestly that is getting tiresome as well. My bill is so minimum, that its not worth my time anymore. I guess my time is more valuable, but I am a stickler on principle, so I will probably just keep calling.Money Mouth

    If and when this happens to me again, I am planning on having a tech come out again, and insist on a DA, regardless of what they say. We all know all of their tech are just contractors and most of them have never seen a MCE HTPC setup. I always end up giving them a quick tour of the awesomeness. And they get so impressed….such tools, but in the end very helpfull.

    At this point all I can share is my experience. I hope it helps you, as I have been helped by the many members of these forums who take time to help us.

    David