Missing Remote
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Please PM me your ticket number when possible.
And do you have a USB or PCIe? Either way please make sure you have the below hotfixes:
http://support.microsoft.com/kb/2601456
http://support.microsoft.com/kb/2679255
http://support.microsoft.com/kb/2621491 -> (For InfiniTV USB and TAs)
http://support.microsoft.com/kb/2645594 -> (AMD CPU)